Return And Refund Policies

Returns Notification Period:

You must notify us within 14 days of delivery if there is an issue with your purchase to be eligible for a return or exchange.

Case-by-Case Basis: Returns and exchanges are evaluated individually. We do not accept returns for opened products, except under our Worry-Free Guarantee.

Effectiveness Not Guaranteed: Refunds are not granted based on product effectiveness, as cannabinoids affect everyone differently.

Cancellations/Modifications Before Processing:

You may cancel or modify your order before it is processed by emailing us at sales@thcabymail.com. Please note that while we strive to accommodate all requests, we may not always be able to do so due to high order volumes and the speed at which orders are processed. Notification of processing is sent via email.

Post-Processing Cancellations: If your order has already been processed and you wish to cancel, you may return it at your own shipping expense.

Shipping Refunds Shipping Costs: Refunds will not include shipping costs unless we are responsible for shipping an incorrect item.

Independent Retail Purchases Third-Party Retailers: For purchases made at independent retail locations or third-party websites, please contact the retailer directly for returns or refunds. We cannot monitor transactions or sales after shipping our products to retailers.

THCa by Mail’s Worry-Free Guarantee

We understand the uncertainty of buying hemp products online. Our Worry-Free Guarantee ensures that if you are unsatisfied with a product, you can return it for store credit to try something else.

Requirements First-Time Purchase: Must be the first time purchasing the specific product from our online store.

Product Condition: The returned product must be at least half full.

Time Frame: Order must be within 14 days of delivery.

Exclusions: Sale items, packs, bundles, and all flower do not qualify.

Process Submission: Email us at sales@thcabymail.com with your request and explain how it meets the Worry-Free Guarantee requirements.

Shipping: Upon approval, you will receive a return label via email.

Return and Store Credit: Use the provided return label to ship the item back to us. Once we receive and verify the condition of the returned item meets our requirements, we will email you a store credit code that can be used on our website.

Our Worry-Free Guarantee does not offer cash back.

THCa by Mail is not liable for orders once they have been marked as delivered by the carrier.

Lost Item Policy:

What We Cover:

Items lost in transit:

An item is considered “lost” if it is never reported as “delivered,” and if 5 business days have passed since the last tracking status update. A claim must be filed within 15 days of the last tracking update.

What We Don’t Cover:

Invalid address input by the customer If an address was incorrectly inputted when the order was placed, we are not responsible.

Packages marked as delivered Once a package is marked as delivered by the carrier, we are not responsible for the package.

Damaged Item Policies:

THCa by Mail will consider a package damaged if the product is unusable. As part of the claims process, we do require that you provide photo evidence of the damaged package.

Photo evidence of the item(s)/package must be submitted for our review and is subject to approval or denial depending on circumstances.

For any questions regarding our Shipping, Shipping Insurance, Return, or Worry-Free policies, please email us at sales@thcabymail.com.

Thank you for choosing THCa by Mail, and we appreciate your business!